This is a world wide best seller that has been described as “the best and most complete book for improving maintenance”. Ralph W. “Pete” Peters clearly defines how to redirect a maintenance operational focus from internal cost-cutting to profit-maximization. This approach is profit centered maintenance. Peters provides maintenance supervisors and managers with today’s most comprehensive benchmarking tool and best practices road-map; The Scoreboard for Maintenance Excellence. The Scoreboard will allow maintenance managers to: a) determine and quantify benefits and savings, b) improve craft productivity and c) define a strategy to improve efficiency and productivity. These things are at the heart of a successful Profit Centered Maintenance organization. 

Developed initially in the 1980”s, the Scoreboard has evolved and been used to perform over 200 maintenance audits and over 5,000 maintenance organizations have used it. For example, at Honda of America, it was used extensively to direct maintenance strategy. It was later translated into Japanese for presentation to key Japanese executives. Another excellent example is Boeing Commercial Airplane Group. Boeing combined elements from this same Scoreboard with their company-wide maintenance goals to develop ‘The Boeing Scoreboard for Maintenance Excellence.’ Over 60 facility maintenance work units, at region, group and team levels, were evaluated during on-site visits using the Scoreboard criteria.  

Developed by a maintenance/manufacturing/facilities manager with almost four decades of direct profit/loss responsibilities, this guide provides benchmarking tools for the successful design, implementation, and validation of a profit- and customer-centered strategy for maintenance.

This comprehensive book will help you to apply these four benchmarking tools for reliability and maintenance excellence:

  1. The Scorecard for Maintenance Excellence -- maximizes overall best practices
  2. The CMMS Benchmarking System -- optimizes your technology investment in CMMS
  3. The Reliability and Maintenance Excellence Index -- validates bottom-line results
  4. The ACE Team Benchmarking Process -- assures reliable planning times

These powerful benchmarking tools can be immediately applied to support your organization's journey toward reliability and maintenance excellence.  Extensive worldwide case studies and the author's actual experiences provide valuable real-world insights.  Not theory, but a complete and proven process for Profit and Customer-Centered Maintenance that you can put into action.